What happens after you call, and what it costs you.

The question that actually matters is not what I will pay. It is how much of your time I am about to take, and where you can stop without having lost anything.

So here is the whole sequence, including the part after we close.


01A phone call

Your time  30 min

You tell me what the business does and why you are thinking about selling. I tell you honestly whether it is the kind of business I am looking for. No paperwork, nothing signed, no broker in the middle unless you want one there.

If it is not a fit, I say so on this call rather than three weeks later.

02I sign an NDA, then you send financials

Your time  ~1 hr

Three years of profit and loss, three years of tax returns, and a current customer list with names removed if you would rather. I sign before you send anything.

Your bookkeeper can usually pull all of it in an hour. Untidy books are the normal case and not a reason to hold off.

03I do the work

Your time  none

Two weeks. I normalise the earnings, model the debt service, and come back with a number and the arithmetic behind it. You will see how I got there, not just the figure.

If the number is lower than you hoped, you will at least know which line caused it.

04A letter of intent, if we both want one

Your time  1–2 wks

Price, structure, and what happens to your people, written down. Your attorney reads it. Nothing here is binding except confidentiality and a short exclusivity window.

If you want to stop, this is the cheapest place to stop.

05Diligence and the bank

Your time  60–90 days

The longest and least pleasant stretch. An SBA lender will ask for more documents than you expect and will ask twice. I keep the list in one place and chase the lender rather than forwarding you their emails.

This is where deals come apart, usually over something in the lease or the books that nobody looked at in step three.

06Close, and I show up Monday

Your time  as long as you want

I am the buyer and I am the operator. There is no fund behind me deciding what happens to your crew, and there is nobody to hand it off to.

Whatever transition you want, from two weeks to two years, we write down before close.


And then the part nobody writes down.

Most buyers stop the story at the closing table. This is what the year after it looks like, as specifically as I can put it before I have met your company.


The first year

For the first three months I would not change anything.

I would be learning the business: meeting everyone, understanding the workflows, knowing who to go to for what. Getting my name on the accounts, and making sure I can track an invoice all the way down through the income statement and the balance sheet. Taking notes, identifying opportunities, and keeping everything upright.

I want as much of your time as you will give me.

Leveraging that transition period and picking the owner’s brain as much as I can, so that when you ultimately step out fully I am ready to handle most day-to-day operations. The length of that is yours to set.

The first things I would fix are the ones your customers notice.

The phone gets answered. You come up when somebody searches for what you do. The check-in call lands before the contract lapses rather than after it. None of that is a change to how the work gets done — it is the same work, reaching more people.

Your best people get more room, not less.

The person carrying a process in their head is the person who cannot take a holiday. Getting it out of their head is what lets them take on the thing they are actually good at, and as somebody gets better they earn the right to bigger responsibilities.

Small things first, alongside the people doing the work.

Who knows? It might be going great. Anything larger waits until I have earned an opinion, and I would rather earn the right to change something than assume it.

You will know how it is going, and not because you asked.

If you carry a note, you are my creditor for years after closing, and you should not have to chase me for a picture of the business you built. You get the numbers monthly, for as long as you want them.

Put 15 minutes on my calendar

If you’re years away from selling, that’s the normal case. Book it anyway.

CJEM Capital Clarke Hughes, sole principal Metro Detroit, Michigan Book 15 minutes